Shipping &

FAQ

  • Shipping is calculated at checkout based on the total weight of the items.

    Large wholesale orders will get shipping added to your quote.

    Currently shipping within Australia only.

    OFFER: $7 shipping to the following Brisbane postcodes;

    4012, 4032

    Shipping ceramics to avoid damages requires lots of packaging for protection. However I aim to keep shipping costs as low as possible.

    I also aim for as much recyclable materials as possible for packaging.

    For pre-made items, once your payment has been received, your order will be dispatched within 2-3 business days. All orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 5-10 business days from shipment date to arrive, longer for remote areas.

    If I can see that your item needs picking up from your local post office, I will email to let you know.

    Please say hello@madebymagee.com to enquire more about shipping or a custom quote on larger orders.

    Fill out this form for a quote for pre-orders or wholesale requests.

  • Yes! And you can request a new colour from the link in the order form. Go to “Wholesale” and see the description for Request a Sample!

  • Yes! Click on the “Wholesale” link and see the description about colour requests.

  • I won’t return for change of mind, however where you feel the item wasn’t as described or faulty, it will be considered on a case by case basis. You (the customer) will be responsible for return postage to Brisbane, Australia. All pieces must be received in the condition they were purchased.

    Please say hello@madebymagee.com for return enquiries and product feedback.

  • I don’t offer pick up right now as my studio is my home and I would like to keep that private.

    However, I do stock my drying racks at The Healthy Peach Physio, Grange in Brisbane if you would like to pick one up from there.

  • Every piece is individually wrapped with the most care and appropriate packaging to avoid damages. However, If your item arrives damaged, please keep all original packaging, and contact hello@madebymagee.com

  • Disclaimer.

    All products are handmade, and they’ll be natural variations in finish and size, as stated in item description.

  • Glazes are food, microwave and dishwasher safe.

    Handwash items that have thin edges as they will be less likely to chip.

    Anything specific to that item will be listed under that item description.

  • Yes, I usually will do a few commissions a month as these take longer than my usual products.

    Most of the time I do custom paintings on my regular mugs.

    Fill out my form on this page or send me an email through the contact form at the bottom of my website for enquiries.

  • Fill out this form for pre-order requests and quotes.